Terms and Conditions

Terms of Business & Confidentiality


  1. Introduction


(a) Trusted Nannies (‘Agency’) acts as an agent to introduce suitable candidates to work as nannies, maternity nurses/maternity nannies, governesses and housekeepers (‘Candidate’) for its clients (‘Client’). The Company does not employ the Candidates directly, however it is possible for an applicant to be employed solely by the Agency if so requested and agreed upon with the Company for a further fee.


(b) All business undertaken between Trusted Nannies and the Client is subject to these terms and conditions. In the event of any conflict between these terms and conditions and any other terms and conditions, the former shall prevail unless expressly agreed in writing to the contrary by the Agency Manager.


(c) An introduction is deemed to be made when the Agency notifies the Client of a candidate’s name and/or provides the Client with the candidate’s details.


(d) If a candidate introduced by the Agency accepts an offer of employment from the Client, an introduction fee shall be payable.


(e) The Client shall be deemed to have accepted these terms and conditions if inter alia, any of the following events occur:


  1. i) The Client receives an introduction of a candidate from the Agency and/or contacts the candidate and/or interviews the candidate and/or thereafter engages the candidate.


  1. ii) The Client introduces a candidate or passes on an introduction to another employer.


  1. Introduction Fees


(a) Fees charged relate to one engagement only. If a Candidate subsequently rejoins the Client at any time in the future, the Client undertakes to inform the Agency and to pay the relevant introduction fee again at a discretionary discounted rate. An upfront fee of £500 is taken in order to find a Candidate which is up to specifications of the Client. If introductions reach an unreasonable number and the Client still can’t decide on a nanny, the Agency agrees to refund £400 (withholding £100 for its time and effort). Once the Agency places the Candidate, the full introduction fee is payable minus the initial £500 if need be. 


(b) A fee for an introduction is a one-off payment of half of Candidate’s monthly salary as agreed with them for a permanent role. An introduction fee for a temporary role is 20% calculated of the monthly salary. The Agency reserves the right to change fee structure for any unusual assignments, however will inform the Client of that straight away, before the search for Candidate commences.


(c) If a Candidate introduced by the Agency is rejected (or rejects an offer of employment) by the Client, a full introduction fee will be payable if the Candidate is subsequently employed by the Client at any given time.


(d) Accounts must be paid within 10 working days of the invoice date. The Company reserves the right to cancel a placement if the agency fee has not been paid in full within this specified time frame and to pass it to the debt collector which will incur additional charge. Late payment cancels the right for a replacement or a refund.


1 (e) If a Client employs a Candidate but does not inform the Agency within 7 days, the fee payable will be subject to 20% surcharge.


  1. Cancellation


(a) If prior to the commencement of the employment of a Candidate, the Client cancels the employment, 20% of the introductory fee will be payable to the Agency as a cancellation fee. Payment will become due within 10 working days from the date of the invoice.


  1. Refund Policy


A guarantee period for placements covers the four weeks of employment. Refunds are granted in the following circumstances:


(a) A full refund is available if a Candidate fails to take up her employment.


(b) A refund will be granted when a Candidate leaves her employment within four weeks from the commencement and no suitable replacement is found within a month of notification to the Agency.


(c) No refund will be granted if the Client does not request a replacement.


(d) If suitable replacement candidates, with relevant experience for the position and of a similar profile are found and not accepted by the Client, no refund will be granted.


(e) A refund will be granted only if the working conditions and original specification of the position have not changed.


(f) A refund will only be granted if the Candidate’s departure is due to unprofessional conduct on her part and not due to a change in personal circumstances of the Client.


(g) All instances of termination of employment where a refund is claimed must be notified in writing to the Company within three days of the termination of the employment. No claim for refund can be entertained by the Agency where payment has not been received in full by the Agency within 10 days of the invoice date, and in any case prior to the commencement date of the Candidate’s position.


  1. Confidentiality & Suitability


(a) All introductions of Candidates by the Agency and their personal details shall be kept strictly confidential by the Client. The Client undertakes not to disclose any introductions to third parties. Any breach of this undertaking resulting in the employment of a Candidate by a third party renders the Client liable for full payment of the Agency’s introduction fee.


2 (b) All information supplied by the Agency is confidential. If the Client passes on the details of a Candidate to a third party who subsequently employs the candidate, the client will remain liable for the full introduction fee.


(c)The Agency uses its reasonable endeavours to establish the suitability of any Candidate and collect all the relevant documentation for introduction to the Client (including CRB/police checks, ID documents, education/first aid certificates, references etc). However, all responsibility for ascertaining the suitability of any Candidate for the engagement remains with the Client. The Agency does not accept under any circumstances and excludes liability for any loss, damage, expenses incurred or suffered by the Client allegedly arising from the acts of the Candidate introduced by the Agency.


  1. General


(a) All immigration formalities, salary, tax & pension, contracts are the responsibility of the Client unless renegotiated with the Agency for an extra fee.


(b) These terms of business are governed by English law and all disputes arising out of or in connection therewith shall be subject to the jurisdiction of the English courts.